Inquiry

If you have any question,
please contact us by filling out the form below.
For urgent matters, please call us.

Inquiry by Phone

8:30-20:30

+81-(0)761-77-8200

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Frequently Asked Questions

Do you accept reservations for large groups?
Yes. Please inquire by email or telephone.
You may call us +81-(0)761-77-8200
or contact us through our[Inquiry Form].
What payment methods do you accept?
We accept cash, credit card, or debit card.We also accept advance bank transfers.
Concerning Payment by Credit Card
[Accepted Cards] * We only perform single, lump-sum transactions on credit cards.
AMERICAN EXPRESS、JCB、VISA、MASTER、DC、DINERS、NICOS、MC、UC、SAISON
Cancellation Policy
We charge set fees based on lodging fees for guests who wish to cancel reservations made directly with us or through our website as outlined below.
[2–3 Days Prior to Reservation] 30% of Lodging Fees
[Day Before Reservation] 50% of Lodging Fees
[Day of Reservation/No-Show] 100% of Lodging Fees
What are your check-in and check-out times?
Check-In: 3:00 PM
Check-Out: 11:00 AM
* These times may change based on plan.
What times do dinner and breakfast begin?
Guests may choose from the following times for dinner: 6:00 PM, 6:30 PM, 7:00 PM, 7:30 PM.
Guests may choose from the following times for breakfast: :7:00 AM, 7:30 AM, 8:00 AM, 8:30 AM, 9:00 AM.
* These times may change based on plan.
In the event that your arrival should be delayed, please contact us in advance to let us know.
Are there any convenience stores nearby?
The closest convenience store is located diagonally across from our hotel.
What amenities do you have in your guest rooms?
We provide face towels, yukata, hanten (short coats), toothbrushes, combs, razors,
shampoo, conditioner, body soap, and dryers in our guest rooms.
Shampoo, conditioner, body soap, and dryers can also be found in the public bath.
* These items are subject to change based on plan
I have a tattoo. Can I bathe in the hot spring baths?
Unfortunately, individuals with tattoos are not allowed to bath in the public baths.
If you have a tattoo and wish to make use of the hot springs, please make use of our reserved open-air baths or reserve a room with an open-air bath attached.
Do you have Wi-Fi?
Free wi-fi is available throughout the entire facility

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